INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How long does shipping take?

Orders are usually processed within 24–48 hours. Delivery timelines may vary depending on your location, but most orders are delivered within 3–7 business days across India.

Do you provide Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on selected products and locations. Availability will be shown during checkout.

Can I track my order?

Absolutely. Once your order is shipped, you will receive tracking details via email or SMS. You can also use the “Track Order” option available on our website.

What should I do if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery with product images and your order details. We will assist you with a replacement or refund process.

Do you accept returns or refunds?

Due to the nature of healthcare and consumable products, opened or used medicines cannot be returned. However, returns or refunds may be accepted for damaged, expired, or incorrect products as per our Refund Policy.

Are homeopathic medicines safe to use?

Homeopathic medicines are generally considered safe when used as directed. However, we always recommend consulting a qualified healthcare professional before starting any treatment, especially for serious medical conditions.

Which brands are available on DAVA GLOBAL?

We offer products from leading homeopathic and wellness brands including:

  • SBL
  • Dr. Willmar Schwabe
  • Bakson’s
  • Wheezal
  • Burnett Homeopathy
  • And many more trusted healthcare companies.
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