DAVA GLOBAL — Legal

Refund & Cancellation Policy

Effective: 2025 | www.davaglobal.com

Contents

Quick Summary
Order Cancellation Policy
Refund Policy
Damaged or Incorrect Claims
Refund Processing Timeline
Return Policy
Contact Us

At DAVA GLOBAL, customer satisfaction, product authenticity, and healthcare safety are our highest priorities. Our policy is carefully designed to maintain product integrity, safety standards, and customer trust. By placing an order, you agree to the terms outlined below.

Quick Summary

What You Need to Know

Topic	What You Need to Know
Cancellation	Full refund if cancelled within 12–24 hours before dispatch; not possible after dispatch
Eligible Refunds	Damaged, wrong, expired, or missing items; lost in transit
Non-Refundable	Personal preference, opened/used products, incorrect address, post-dispatch cancellations
Claims Window	Contact us within 48 hours of delivery with Order ID and product images
Processing Time	5–7 business days to original payment method
Returns	Only for wrong, damaged, or expired products — unused and in original packaging
Contact	info@davaglobal.com \| +91 97993 72375

Section 01

Order Cancellation Policy

We understand that plans may change, and we strive to offer flexibility wherever possible.

Before Dispatch

Full refund if cancelled before dispatch
Request ideally within 12–24 hours of placing the order
Refund initiated to original payment method
Processing time varies by bank or payment provider

After Dispatch

Cannot be cancelled once shipped or handed to courier
Healthcare products are sensitive consumable items
Product safety and hygiene standards must be maintained
Storage or handling after dispatch cannot be guaranteed

Customers are requested to carefully review their order details before confirming the purchase.

Section 02

Refund Policy

We ensure that every order is packed carefully and delivered with quality assurance checks. However, refunds may be considered under certain conditions.

Eligible for Refund

Damaged product received
Wrong item delivered
Product expired at time of delivery
Package missing items
Order lost during transit

Not Eligible for Refund

Personal preference or dissatisfaction
Courier delays or unforeseen circumstances
Opened, used, or partially consumed products
Incorrect address or failed delivery by customer
Orders cancelled after dispatch

Homeopathic medicines and wellness products are consumable healthcare items. Opened or used products cannot be returned or refunded for safety reasons.

Section 03

Damaged or Incorrect Product Claims

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.

To Process Your Request, Kindly Provide

Order ID

Your unique order reference number received in your confirmation email.

Product Images

Clear photos of the damaged, defective, or incorrect product received.

Package Images

Photos of the outer packaging as received, including any damage to the box.

Issue Description

A brief explanation of the problem to help us resolve it faster.

Our team will verify the request and provide an appropriate resolution, including replacement or refund if approved.

Section 04

Refund Processing Timeline

Once a refund request is approved, here is what to expect:

Refunds are usually processed within 5–7 business days
The amount will be credited to the original payment method
Processing times may vary depending on your bank or payment gateway

For faster resolution, ensure you provide all required documents and images when raising a refund or claim request.

Section 05

Return Policy

Due to the nature of healthcare and consumable products, we generally do not accept returns of medicines once delivered.

Returns Accepted Only In These Cases

Wrong product delivered
Damaged products received
Expired products received at time of delivery

Approved returns must be unused, unopened, and in original packaging. Products that have been opened or used cannot be accepted under any circumstances.

Section 06